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Troubleshoot two-factor authentication

If your organisation has chosen to enable our two-factor authentication service, you will be asked to verify your identity after entering your account username and password.

If you don't receive any verification prompts, calls, or SMS text messages on your phone from the two-factor authentication service, it's likely that the correct phone number is not stored against your Workspaces account.

To make sure that your phone number is correct, ask your organisation's Service Desk to check and, if required, ask for it to be updated.

If your phone number is correct, but you are still not able to verify your identity using the two-factor authentication service, please contact the Aridhia Service Desk at servicedesk@aridhia.com.

Updated on June 19, 2019

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